Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at Cruelnonstop@gmail.com or WhatsApp/call us at +961 70 164 337. Please note that returns must be sent back to our address in Lebanon — contact us first to confirm the return address and arrange pickup or drop-off.

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Exceptions / Non-Returnable Items The following items cannot be returned:

Custom or personalized orders
Items marked as final sale or gift cards
Items not in their original condition

Exchanges The fastest way to get the right item is to return your current item and place a new order once the return is accepted.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed within 10 business days to your original payment method (cash, card, or bank transfer depending on how you paid). Processing times may vary depending on your bank.

If more than 15 business days have passed since approval, please contact us at Cruelnonstop@gmail.com or +961 70 164 337.